Faster billing. Stronger collections. More support for the practice.
Revantage helped a family medicine practice address billing delays, documentation gaps, eligibility issues and patient-balance follow-up together.
The challenges behind the engagement.
- A 21-day billing lag and unprocessed encounters delayed collections.
- Payer-policy gaps, eligibility issues and claim-resolution problems created preventable rework.
- Patient statements had been stopped for an extended period.
- Documentation deficiencies, staff turnover and inconsistent communication added operational pressure.
Practical changes across the workflow.
Clear delayed encounters
Eliminated the encounter backlog and stabilized billing at approximately 24 hours.
Strengthen documentation
Introduced medical-scribe support to identify documentation gaps and improve billing readiness.
Protect the front end
Dedicated eligibility resources to reduce preventable denials and front-office rework.
Restart balance recovery
Re-established patient statements and balance follow-up in line with applicable practice and state requirements.
Resolve issues together
Worked with payer representatives on recurring reimbursement issues, added virtual administrative support and maintained weekly calls and monthly business reviews.
What changed for the practice.
- Monthly collections increased from approximately $90K to $130K.
- Billing lag fell from 21 days to approximately 24 hours.
- Time-of-service patient payments improved by 125%.
- Backlogged encounters entered active billing, and patient-responsibility follow-up was restored.
Financial recovery and operational relief came from addressing billing, documentation, eligibility and follow-up as a shared workflow.
Could your practice be collecting more?
Find revenue gaps, billing delays and opportunities for stronger follow-through.